Refund policy

Thank you for shopping with us at Heartbreakers Brand. We strive to provide you with the highest quality products and exceptional customer service. Please review our return and refund policy below:

Returns:

• We do not accept returns for any products purchased from our store.
• All sales are final, and we do not offer exchanges or refunds unless the product is damaged or defective upon receipt.

Refunds:

• Refunds will only be issued for items that are damaged or defective upon receipt.
• To be eligible for a refund, please contact our customer service team within 7 days of receiving your order.
• Proof of damage or defect may be required, such as photographs or a detailed description of the issue.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
• Depending on the circumstances, we may offer a replacement for the damaged or defective item instead of a refund.

Non-Returnable Items:

• Certain items are not eligible for return, including but not limited to:
  • Items that have been used, washed, or altered in any way.
  • Items that are not in their original packaging.
  • Items purchased during a sale or promotion.

Contact Us:

• If you have any questions or concerns about our return and refund policy, please contact our customer service team at heartbreakersbrand@gmail.com.

By placing an order with us, you agree to abide by the terms and conditions outlined in this return and refund policy.